Refund Policy

Cinnamon Rose Cottage offers a 100% no questions asked guarantee on your purchase.  If you are not satisfied for any reason you are welcome to return or exchange it.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery per our discretion.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cinroco291@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cinroco291@gmail.com with photos of the damaged item.  If the item is no longer in stock we will issue a full refund after the item is returned to us. 

After confirmation from Cinnamon Rose Cottage send your item to: Cinnamon Rose Cottage, 291 TOMLINSON ROAD, AIRVILLE PA 17302, United States.


Shipping
To return your product, you should mail your product to: Cinnamon Rose Cottage, 291 TOMLINSON ROAD, AIRVILLE PA 17302, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.